We take pride in our products and want you to be confident and pleased with the purchase. We understand that sometimes you may want to return what you have purchased in our store.
If you have changed your mind and wish to return our product or are not happy with the product we will accept your return or exchange should:
1. Items are returned within thirty (30) days of the time of receipt of goods;
2. You have proof of purchase; and
3. Items are in original, unopened and undamaged packaging.
Kindly ensure that the returned product is suitably packaged to prevent damage during return shipping.
Faulty, Damaged or Incorrectly Shipped Items:
If in the unfortunate event your item arrives faulty, damaged or incorrectly shipped, please contact our customer service team on email Customerservice@bakepro.com.au (Emails are preferred as communication will not be missed) or alternatively on (02) 9734 4120 within thirty (30) days of receipt of goods.
Should your item be deemed faulty, damaged or incorrectly shipped. Bakepro will provide exchange, store credit or refund. Refunds will be processed according to your original method of payment. For faulty or damaged items we will require you to send the item back at your expense for assessment. This cost will be refunded to you if item is deemed faulty.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment at the earliest possible time. Your refund time will also depend on the bank processing time.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check with your bank. Then contact your credit card company, it may take some processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Customerservice@bakepro.com.au.
Sale item, Special/bundled offers (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If received damaged – refer to Faulty or Damaged items policy above.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Customerservice@bakepro.com.au.
To return your product, send us an email at Customerservice@bakepro.com.au for further guidance.